FAQ
Frequently asked questions
+What materials are your products made from?
Each product page lists its weave material (natural rattan, cane, seagrass or synthetic resin wicker) and frame (hardwood, rattan pole or aluminum). See Quality & Materials for the differences.
+Where can I find dimensions and finishes?
Dimensions, weight, colors and variations are listed in the specifications on every product page.
+Do you offer custom furniture and bulk orders?
Yes. Use the quote form on the Manufacturing page with your quantities and requirements, and we'll respond with a proposal and pricing.
+How long does an order take?
In-stock items show a ship window (typically 2–10 business days). Made-to-order items show a production time, usually 3–6 weeks. Custom work is quoted per project.
+How is furniture shipped?
Smaller items ship by ground carrier; larger items ship by freight within the contiguous US. Shipping costs are shown before you confirm your order.
+What if my item arrives damaged?
Contact us within 48 hours of delivery with photos. We'll arrange a repair, replacement or refund. See the Returns and Refunds Policy.
+Can I return an item?
Unused in-stock items may be returned within 30 days of delivery in original packaging. Custom and made-to-order items are not returnable unless defective.
+How do I care for rattan and wicker?
Dust regularly, wipe with a damp cloth and dry, and keep natural materials out of rain and prolonged sun. Care instructions are on each product page.
+Do you offer a warranty?
Our limited warranty covers manufacturing defects for one year from delivery under normal residential use. See the Warranty Policy for details.
Still have a question? Contact us or email info@solidstoneconstruction.space.